Shipping policy

At Gianna Moda we’re committed to ensuring your shopping experience is seamless from checkout to delivery. Please review our shipping policy below for details on how we deliver your favorite fashion pieces.

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• We deliver to all counties across Kenya.

• Deliveries within Nairobi typically take 1 business day. For other locations, delivery may take up to 2 business days.

• Shipping fees are calculated at checkout and are paid by the customer.

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• We ship internationally to many countries worldwide.

• Delivery times vary depending on your location:

o East Africa: 3–5 business days

o Europe and North America: 7–14 business days

o Other Regions: Timelines will be communicated during checkout.

• Shipping rates are calculated based on the destination and package weight, and are paid by the customer.

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• All orders are processed within 24 hours of purchase, excluding weekends and public holidays.

• Once your order has been dispatched, you will receive a tracking number via email or SMS.

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• Delivery timelines are estimates and may vary due to unforeseen circumstances (e.g., customs clearance, public holidays).

• Please ensure your delivery details are accurate to avoid delays.

• For international orders, customs duties or taxes (if applicable) are the responsibility of the customer.

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• For details about returns or exchanges, please see our Return Policy.

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For any shipping inquiries, please contact us at giannamoda.ke@gmail.com or +254721470813. Thank you for choosing Gianna Moda—we’re excited to serve you!